We want you to get the right kit first time, which is why we confirm your vehicle registration before dispatching a towbar or dedicated loom. If something still needs to come back, this page explains how. None of this affects your statutory rights.
Changing your mind
If you are a consumer, you can cancel your order for any reason within 14 days of receiving it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us by email within those 14 days, then send the goods back within a further 14 days. We refund the price of the goods and the standard delivery charge within 14 days of receiving them back.
Unfitted, unused towbars and electrics must come back in their original packaging, with any seals intact. You pay the cost of returning goods when you change your mind.
What cannot be returned for a change of mind
- A towbar or wiring loom that has been fitted, even briefly.
- Electrics that have been coded to a vehicle.
- Workshop services that have been fully carried out with your agreement.
This does not affect your rights if an item is faulty.
Faulty goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty you can reject it for a full refund within 30 days. After that, we will repair or replace it, or refund you if that is not possible. We cover the cost of returning a faulty item.
Trailers
Trailers must be inspected on delivery or collection. Please check the trailer over before you sign for it or drive it away, and tell us straight away about anything that is not right.
The wrong kit for your registration
If we supplied a towbar or electrics kit that is not approved for the registration you gave us, we collect it at our cost and put things right.
Warranty
Every listing states its warranty period, which runs from the date of delivery or fitting. To claim, we need the order number, a description of the fault and, for items fitted by us, the fitting appointment details. The warranty does not cover wear and tear, damage from incorrect fitting by someone else, or misuse.
Workshop services
You can cancel a fitting appointment free of charge up to 48 hours before the booked date. If you cancel within 14 days of ordering but after we have started work at your request, we refund the price less the value of the work already done.
How to return something
- Email info@atautoparts.co.uk with your order number and the reason.
- We reply within one working day with a returns reference and the address.
- Pack the item securely in its original packaging and use a tracked service. Keep your proof of postage.
Complaints
If you are unhappy with anything, email us first and we will do our best to put it right. You can also contact Citizens Advice on 0808 223 1133 if you are in the UK.
Tow Tide is a trading name of AT AUTO & SPARES LTD, a company registered in England and Wales, company number 17176482. Registered and trading address: Unit 1 Main Road, Tydd Gote, Wisbech, PE13 5QD, United Kingdom. Email info@atautoparts.co.uk, telephone +44 7429 827113.